Job Description

Today, the SUBWAY brand is the world's largest submarine sandwich chain with more than 44,000 locations around the world. We’ve become the leading choice for people seeking quick, nutritious meals that the whole family can enjoy. We serve our clients through our various locations in Burnaby, Surrey, Coquitlam, Vancouver, and Port Moody. Currently, we are looking for a flexible, experienced, and enthusiastic Shift Supervisor to deliver outstanding customer service skills to our customers. Applicant should be eager to lead, have ownership in what they do, and be able to create smiles on the face of our customers. We want to hear from you if you know how to support a growing team while growing a business.

Employer Information

Company Legal Name: Dhanti Investments Ltd.

Company Business Name: Subway

Website: subway.com/en-ca/

Business Address: 8424 172 Street Surrey BC V4N 3G4

Position Description

Position: Shift Supervisor

Type of employment: Full-Time, Permanent

Number of Positions: 1

Anticipated Start Date: As soon as possible

Work Location: 1162 Alberni St Vancouver BC V6E 1A5

Salary and Benefits

Salary: $20.00 per hour

Overtime and Vacation Pay

Stable & full-time employment

Work-life balance through the flexible and accommodating work environment

Night shift premium

Paid Meals

Flexible schedules

Career advancement opportunities

Job Responsibilities

• Responsible for the overall day-to-day supervision and operation of assigned location, including staff management, food safety, guest services, sales, and food quality.
• Facilitate team meetings to coordinate daily operations and communicate any relevant updates. Also, participate in management meetings to stay informed about company policies or changes.
• Follow the company's policy and procedures, adhering to company standards to ensure all operations are in line with corporate expectations.
• Ensure health and safety regulations are followed as per the company's standards, including maintaining the cleanliness and sanitation of the workplace.
• Accountable for training and motivating staff and fostering a positive and efficient work environment.
• Coordinate with other shift supervisors and management to ensure seamless transitions between shifts, maintaining operational continuity.
• Estimate and order ingredients and supplies required for food preparation, controlling inventory by maintaining records of stock, repairs, sales, and wastage.
• Address any maintenance or repair issues that arise during the shift, notifying the appropriate person as needed to ensure the ongoing functionality of the operation.
• Resolve customer complaints and special requests in a timely, friendly, and professional manner, ensuring high-quality guest services.

Job Requirements

• Completion of a college program in food service administration, or hotel and restaurant management or 1 -2 years of experience in the food service sector.
• Excellent communication skills.
• To be driven and not afraid to take decisive action.
• Good supervisory skills and a strong understanding of customer service are a must.
• Ability to manage a team to achieve common goals. 
• Highly organized and efficient, working well under pressure.

How to apply?

You may send your resume to subway.dhanti@gmail.com or apply in person at 1162 Alberni St Vancouver. Please mention the job title and specify the job location in the subject line while applying for the position.

Subway is dedicated to creating a workplace environment that celebrates diversity and promotes inclusivity. We actively encourage candidates from diverse backgrounds, including indigenous peoples, students, and underrepresented communities, to apply. We offer equal opportunities to everyone, regardless of race, ethnicity, gender, sexual orientation, religion, age, disability, or other characteristics. As a company, we embrace diversity to strengthen our workplace culture and serve customers and communities better. We are committed to creating an inclusive and equitable workplace for all.