Job Description

SUBWAY, the world’s largest submarine sandwich chain with over 44,000 locations globally, is the go-to destination for quick, nutritious meals that cater to the entire family. We proudly serve our customers across Burnaby, Surrey, Coquitlam, Vancouver, and Port Moody, with our Canada Way location being the busiest. Operating 24/7, this location requires a dedicated, and enthusiastic Shift Supervisor to manage our night shift. If you have excellent customer service skills, can lead by example, and take pride in what you do, we want to hear from you! Join us in delivering smiles while supporting our growing team and business at our flagship location.

Employer Information

Company’s Legal Name: Dhanti Investments Ltd

Company’s Operating Name: Subway

Website: www.subway.com                                  

Business Address: 8424, 172 Street, Surrey, BC, V4N 3G4

Position Description

Position: Shift Supervisor

Type of employment: Full-Time; Permanent

Shift: Night Shift

No of positions: 1

Anticipated Start date: As soon as possible.

Work Location: #101 – 3790, Canada Way, Burnaby, BC, V5G 1G4

Salary and Benefits

Salary: $28.85 per hour, including a night shift premium

Paid Meals

Career advancement opportunities

Job Responsibilities

• Supervise the overall operations of the location during the night shift, ensuring smooth service, including staff management, food safety, customer service, sales, and food quality.
• Ensure that health, safety, and sanitation standards are maintained, with a special focus on deep cleaning tasks, restocking, and food prep areas during the quieter night hours.
• Lead and support the night shift team, providing guidance and training to new staff, and ensuring everyone follows Subway's policies and procedures.
• Monitor and maintain inventory, ensuring that ingredients and supplies are adequately stocked for the night and early morning operations. Place orders as needed and track waste to minimize loss.
• Coordinate with other shift supervisors to ensure a smooth transition between shifts, maintaining consistent operations 24/7.
• Resolve customer complaints or special requests in a professional and friendly manner, ensuring all guests have a positive experience.
• Perform general team member duties when necessary, such as preparing sandwiches, handling the cash register, or maintaining the cleanliness of the dining area.
• Address any maintenance or equipment issues during the shift and report them to management to ensure the restaurant remains operational.
• Complete nightly reports and logs, documenting any incidents, feedback, or operational issues that may need to be addressed by day shift management.

Job Requirements

• Relevant education or 1 -2 years of experience in the food service sector.
• Excellent customer service skills, with the ability to resolve complaints and ensure customer satisfaction.
• Knowledge of food safety and sanitation regulations.
• Ability to handle inventory management, including ordering supplies and minimizing waste.
• Strong communication and organizational skills to coordinate with staff and management.
• Ability to work under pressure and handle a fast-paced environment.
• Basic math skills for handling cash and completing shift reports.
• Willing to work night shifts, including weekends and holidays.

How to apply?

You may send your resume to subway.dhanti@gmail.com or apply in person at#101 – 3790, Canada Way, Burnaby, BC, V5G 1G4. Please mention the job title and specify the job location in the subject line while applying for the position.

At Subway, we are committed to fostering a workplace that values diversity and promotes inclusivity. We believe that a diverse team strengthens our culture and helps us serve our customers and communities better. We actively encourage individuals from all backgrounds, including Indigenous peoples, students, and underrepresented communities, to apply. We are proud to be an equal opportunity employer, offering fair and equal chances to everyone, regardless of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other defining characteristic. Our goal is to create an inclusive and equitable workplace where everyone feels valued, respected, and empowered to thrive. At Subway, we embrace diversity as a vital part of our success, and we are dedicated to building a team that reflects the communities we serve.