The Assistant Manager is responsible for supporting the General Manager in overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, efficient team management, and operational excellence. This role requires strong leadership, organizational, and problem-solving skills to maintain high standards in all aspects of the hotel's operations.
Guest Services
Ensure the highest level of guest satisfaction by addressing complaints, inquiries, and special requests promptly and professionally.
Monitor and improve guest feedback scores, such as online reviews and surveys.
Collaborate with front desk and concierge staff to provide seamless check-in and check-out experiences.
Operational Management
Oversee daily operations, including front desk, housekeeping, food and beverage, and maintenance departments.
Coordinate and supervise staff schedules to ensure adequate coverage in all departments.
Enforce hotel policies and procedures to maintain safety, quality, and consistency.
Staff Supervision and Training
Assist in recruiting, training, and mentoring hotel staff to enhance their skills and ensure team alignment with hotel goals.
Conduct regular performance reviews, provide feedback, and support career development initiatives.
Lead by example, fostering a positive and professional work environment.
Financial and Administrative Duties
Assist in managing budgets, controlling costs, and maximizing profitability.
Monitor occupancy rates and revenue streams, ensuring alignment with the hotel's financial goals.
Assist in the preparation of financial reports and forecasts.
Facility Management
Conduct regular inspections of the property to ensure cleanliness, maintenance, and compliance with safety standards.
Coordinate with the maintenance team to address repairs and upkeep in a timely manner.
Marketing and Sales Support
Collaborate with the sales and marketing team to implement promotional strategies to attract guests.
Support the organization of special events, conferences, and group bookings.
Develop, implement and evaluate policies and procedures for the operation of the department or establishment
Prepare budgets and monitor revenues and expenses
Participate in the development of pricing and promotional strategies
Negotiate with suppliers for the provision of materials and supplies
Recruit and supervise staff, oversee training and set work schedules
Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
