Job Description

• Supports, mentors, coaches and trains Department Team Members to maintain the highest level of productivity by ensuring strong technical skills and on-going product knowledge.
• Consistently demonstrates outstanding remarkable service and holds himself/herself and Team Members accountable to a high standard of service excellence
• Responsible for written reports and documentation, including (but not limited to), operations benchmarking, health/food safety documentation, HR & payroll documentation, file maintenance.
• Responsible for overall department cleanliness, sanitation, presentation and ensuring that the Department passes all health & food safety audits.
• Responsible for implementing all department initiatives on time and within budget, that support corporate and store objects
• Responsible for implementing and training Team Member on all policies and procedure including standard operating procedures, health and safety including equipment, WHIMIS, food safety, loss prevention and human resources policies.
• Achieve departments financials objectives through effective merchandising techniques and inventory management.
• Builds and maintains high team member engagement through positive communication, delivery of timely and effective performance appraisals and a mindset of continuous improvement.

• Proven understanding of prepared foods department product knowledge.
• Minimum of three (3) years’ experience managing teams.
• Strong financial acumen and KPI understanding.
• Demonstrated results in coaching and developing others
• Knowledge of Employment Standards, WHIMIS, Food Safety and Loss Prevention practices.
• Knowledge of temperature control, merchandising and cross-merchandising techniques.
• Ability to communicate effectively and a proven ability to lead through influencing required.
• Flexibility – ability to adapt quickly to new situations as well as new and changing processes, programs and services.

• Work is performed in a standard store environment with occasional participants in meetings at the office.
• Travel to other stores or Support Centre office may be required.
• Team members may be cross trained or transferred to departments or stores on an as needed basis based on the needs of the business.
• Ability to work a variety of shifts including evenings, weekends and holidays as business needs require.
• Ability to work in a variety of store environments which include standing for long periods, repetitive/heavy lifting, occasionally varying temperatures including cold/refrigerated environments.