Job Description

Salary: $35.50/Hourly

Job Type: Full-Time, Permanent

Language: English

Start Date of Employment (Approx.): As soon as possible

Minimum Education: High School

Positions Available: 1

NOC Group: Customer and information services supervisors (62023)

NOC Job Title: Customer Service Representative Supervisor

Job Location(s):
#101, 13569 – 76 Avenue
Surrey, British Columbia
V3W 2W3 Canada

Job Description:

• Oversee, arrange, assign, and evaluate the work of agents who carry out questionnaires and interviews, gather and compile data, offer assistance, compose emails and other correspondence.
• Organize tasks in collaboration with other departments and units.
• Prepare work schedules and protocols.
• Provide training to staff members in areas of customer service and company policies.
• Resolve work problems, provide technical advice and recommend measures to improve productivity.
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
• Investigate and solve customer service complaints.
• Preparing progress reports along with any necessary paperwork.
• Develop and implement customer service process improvements, ensuring that all customer inquiries are handled promptly and effectively.
• Perform additional duties when needed.

• Strategizing and monitoring the daily activities of customer service operations.

• Conduct regular performance evaluations for team members, provide constructive feedback and identify areas for improvement.

Requirements:

• Completion of secondary school is required.
• Minimum 6 months of experience in the same field is required.

How to Apply:

      Email: nationwideinsurance2018@gmail.com