Job Description

The SUBWAY brand is the symbol of the world's largest submarine sandwich chain, boasting over 44,000 locations globally. Renowned as the preferred destination for those craving quick, nutritious meals suitable for the entire family, we proudly serve our clientele across multiple locations in Burnaby, Surrey, Coquitlam, Vancouver, and Port Moody. Currently, we are looking for a flexible, experienced, and enthusiastic Shift Supervisor to deliver outstanding customer service skills to our customers. Applicant should be eager to lead, have ownership in what they do, and be able to create smiles on the face of our customers. We want to hear from you if you know how to support a growing team while growing a business.

Employer Information

Company’s Legal Name: Dhanti Investments Ltd

Company’s Operating Name: Subway

Website: www.subway.com                                  

Business Address: 8424, 172 Street, Surrey, BC, V4N 3G4

Position Description

Position: Shift Supervisor

Type of employment: Full-Time; Permanent

No of positions: 2

Anticipated Start date: As soon as possible.

Work Location: 6-400 Capilano Rd Port Moody BC V3H 0E6

Work schedule and benefits:

Salary: $20.00-28.85 per hour (depending on experience and day/afternoon/graveyard shift)

Graveyard shift is usually from 10 pm – 6 am

Working Days: Weekends & weekdays

Overtime and Vacation Pay

Stable & full-time employment

Work-life balance through the flexible and accommodating work environment

Paid Meals; Flexible schedules; Career advancement opportunities

Job Responsibilities

• Responsible for the overall day-to-day supervision and operation of assigned location, including staff management, food safety, guest services, sales, and food quality.
• Facilitate team meetings to coordinate daily operations and communicate any relevant updates. Also, participate in management meetings to stay informed about company policies or changes.
• Follow the company's policy and procedures, adhering to company standards to ensure all operations are in line with corporate expectations.
• Ensure health and safety regulations are followed as per the company's standards, including maintaining the cleanliness and sanitation of the workplace.
• Accountable for training and motivating staff and fostering a positive and efficient work environment.
• Coordinate with other shift supervisors and management to ensure seamless transitions between shifts, maintaining operational continuity.
• Estimate and order ingredients and supplies required for food preparation, controlling inventory by maintaining records of stock, repairs, sales, and wastage.
• Address any maintenance or repair issues that arise during the shift, notifying the appropriate person as needed to ensure the ongoing functionality of the operation.
• Resolve customer complaints and special requests in a timely, friendly, and professional manner, ensuring high-quality guest services.

Job Requirements

• Completion of a college program in food service administration, or hotel and restaurant management or 1 -2 years of experience in the food service sector.

• Excellent written and oral communication skills.

Additional skills we are looking for                                                                                                                                         

• To be driven and not afraid to take decisive action.
• Good supervisory skills and a strong understanding of customer service are a must.
• Ability to manage a team to achieve common goals. 
• Highly organized and efficient, working well under pressure.

How to apply?

You may send your resume to subway.dhanti@gmail.com or apply in person at6-400 Capilano Rd Port Moody BC V3H 0E6. Please mention the job title, specify the job location and shift for which you are applying in the subject line while applying for the position.

Subway is dedicated to creating a workplace environment that celebrates diversity and promotes inclusivity. We actively encourage candidates from diverse backgrounds, including indigenous peoples, students, and underrepresented communities, to apply. We offer equal opportunities to everyone, regardless of race, ethnicity, gender, sexual orientation, religion, age, disability, or other characteristics. As a company, we embrace diversity to strengthen our workplace culture and serve customers and communities better. We are committed to creating an inclusive and equitable workplace for all.