Job Description
User support technician (NOC 22221)
By Madisons IT Consulting Inc
301-1321 Blanshard Street, Victoria, BC, V8W 0B6
We are seeking a User support technician to join our team in Victoria, BC starting as soon as possible.
$32.50-35 per hour, 1 Full time- permanent position, 30 hours per week position.
Requirements:
- Post secondary education in related field
- 2 years of work experience
- Language required: English
- Location of work: 301-1321 Blanshard Street, Victoria, BC, V8W 0B6
- Email resume and cover letter via email to: madisonsitconsulting@gmail.com
Key duties of the role:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software,
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
*We thank you in advance for your application; however only those qualified will be contacted.*
