Job Description

Since 1964, Tim Hortons has been a household name in Canada, known for our iconic Original Blend coffee, Double-Double cups, delicious donuts, and those bite-sized Timbits. Over the years, we've grown into Canada's largest restaurant chain in the quick service industry, with nearly 4,000 locations nationwide. But we're more than just a coffee and bake shop – we're a part of Canadian identity, deeply embedded in communities from coast to coast. We are currently seeking dedicated shift supervisors to join our team. If you're passionate about teamwork, quality, and making a difference in your community, this could be the right opportunity for you. As a supervisor, you'll play a crucial role in ensuring guest satisfaction is our top priority. Whether you're welcoming guests with a smile or crafting their favorite menu items, you'll create exceptional experiences every day. If you're a vibrant individual with a passion for customer service and leadership, we want to hear from you. Join us at Tim Hortons and be part of something truly special.

Employer Information

Company Legal Name: Soho Investments Ltd.

Company Business Name: Tim Hortons

Website: www.timhortons.ca

Business Address: 7380 Market Crossing Burnaby BC V5J 0A2

Position Description

Position: Shift Supervisor

Type of employment: Full-Time, Permanent

Number of Positions: 2

Anticipated Start Date: As soon as possible

Work Location: 7380 Market Crossing Burnaby BC V5J 0A2

Salary and Benefits

Competitive Compensation: $20.00/hour, plus overtime and vacation pay.

Comprehensive Training: Get the skills you need to excel.

Career Growth: Opportunities for advancement within the company.

Work-Life Balance: Flexible scheduling and accommodating environment.

Paid Meals: Enjoy complimentary meals during shifts.

Stable Employment: Full-time, permanent positions available.

Continuous Support: Ongoing guidance and support from management.

Job Responsibilities

• Responsible for the overall day-to-day supervision and operation of assigned location, including staff management, food safety, guest services, sales, and food quality.
• Facilitate team meetings to coordinate daily operations and communicate any relevant updates. Also, participate in management meetings to stay informed about company policies or changes.
• Follow the company's policy and procedures, adhering to company standards to ensure all operations are in line with corporate expectations.
• Ensure health and safety regulations are followed as per the company's standards, including maintaining the cleanliness and sanitation of the workplace.
• Accountable for training and motivating staff and fostering a positive and efficient work environment.
• Coordinate with fellow shift supervisor and management to ensure seamless transitions between shifts, maintaining operational continuity.
• Estimate and order ingredients and supplies required for food preparation, controlling inventory by maintaining records of stock, repairs, sales, and wastage.
• Address any maintenance or repair issues that arise during the shift, notifying the appropriate person as needed to ensure the ongoing functionality of the operation.
• Resolve customer complaints and special requests in a timely, friendly, and professional manner, ensuring high-quality guest services.
• Perform other duties as assigned.

Job Requirements

• Completion of a college program in food service administration, or hotel and restaurant management or 1 -2 years of experience in the food service sector.
• Excellent written and oral communication skills.                                                            
• To be driven and not afraid to take decisive action.
• Excellent supervisory skills and a strong understanding of customer service.
• Ability to manage a team to achieve common goals.
• Highly organized and efficient, working well under pressure.

How to apply? 

By Email: bnbyqsr@gmail.com

In Person: 7380 Market Crossing Burnaby BC V5J 0A2

Tim Hortons is committed to creating an inclusive and positive work environment. Applicants from all backgrounds are encouraged to apply. Come join a company that has been serving smiles for generations!