Job Description

Esso strives to fuel journeys of all sizes with quality products and exceptional service. As a gas station and retail chain, Esso provides convenient shopping experiences and reliable fuel. We're committed to creating a welcoming environment for our customers and fostering a culture of excellence. Our commitment to service excellence extends beyond the pump and into our retail stores, where we offer a range of products to meet our customers' needs. We are currently looking for a Store Supervisor to ensure the smooth operation of our retail store and uphold our high service standards. From managing inventory and overseeing daily operations to leading a team of dedicated employees, you'll make a meaningful impact every day. We're looking for individuals who are passionate about delivering exceptional service, possess strong leadership skills, and thrive in a fast-paced environment. If you're ready to join a dynamic team and be part of a company that values integrity, teamwork, and customer satisfaction, we invite you to explore career opportunities with Esso. Join us at Esso and be part of a company that's not just fueling journeys, but also empowering careers.

Employer Information

Company’s Legal Name: 1398201 BC Ltd.

Company’s Operating Name: Merritt Esso

Website: https://www.esso.ca/en-ca

Business Address: A-3683 Dewolf Way Merritt BC V1K 1C4  

Position Description

Position: Store Supervisor

Type of employment: Full-Time; Permanent

No of positions: 2

Anticipated Start date: As soon as possible

Work Location: A-3683 Dewolf Way Merritt BC V1K 1C4 

Salary and Benefits

Salary: $23.50 per hour

Overtime and Vacation Pay

Stable & full-time employment

Work-life balance through flexible and accommodating work environment

Employee discount on fuel and products

Job Responsibilities

• Coordinate with team members to assign responsibilities for stocking, cleaning, labeling, and decorating the store.
• Supervise and coordinate all sales transactions between staff and cashiers to ensure a smooth customer experience.
• Attend to customer queries and complaints in person or over the phone, addressing issues like employee behavior, product availability, and returns.
• Facilitate resolution of escalated customer service issues.
• Operate the cash register, handling payments through cash, debit cards, and credit cards.
• Assist with authorizing special payment methods like cheques and managing merchandise returns.
• Prepare inventory orders based on current stock levels to keep the store well-supplied.
• Prepare daily reports to track sales volumes and merchandising effectiveness.
• Assist in the hiring process for new staff members and oversee their sales skills training.
• Hold regular team meetings to discuss performance metrics, customer feedback, and workflow improvements.
• Maintain optimal store conditions by upholding visual merchandising standards and managing in-store promotions.
• Implement loss prevention strategies to minimize theft and fraud risks.
• Perform any other duties required for the store's successful operation.

Job Requirements

• Completion of Secondary School.
• Demonstrated experience in similar field.
• Excellent communication and interpersonal skills.
• Strong leadership and customer management abilities.
• Customer service oriented.
• Strong customer service skills.
• Ability to multi-task and juggle priorities.
• Availability to work a variety of shifts including weekdays and weekends.

How to apply?

Interested candidates are welcome to apply by email or in person.

Email: essomerritt.ca@gmail.com

In Person: A-3683 Dewolf Way Merritt BC V1K 1C4 

As an equal-opportunity employer, we welcome all applicants. We strive to create a culture of inclusion and support for everyone. We understand the value of a diverse workforce to customers and employees. By supporting diversity and inclusion, we will encourage and support you in being who you are.