Job Description

COMPANY SUMMARY:

We are Hi-Care Vision Centre, located in East Vancouver we are an optical clinic offering eye exams, contact lens fitting and other related services. Our mission is to provide our patients with exemplary care as well as education about their eyes and advice on the eyewear most fulfilling to their lifestyle needs.

COMPANY OPERATING NAME: Hi-Care Vision Centre

BUSINESS ADDRESS: 2635 E Hastings St, Vancouver, BC V5K 1Z6

JOB SUMMARY:

We are looking for an experienced, organized, and motivated Store Manager - Medical Retail to oversee the operations of our medical retail establishment. This role requires a strategic leader with a strong background in managing staff, handling product procurement, ensuring regulatory compliance, and optimizing customer care. The ideal candidate will demonstrate excellent attention to detail, possess strong interpersonal skills, and have a proactive approach to achieving operational excellence. This position involves responsibilities including staff management, budget planning, customer service improvements, and inventory control, with a focus on meeting patient needs and supporting our community’s health and wellness.

JOB TITLE: Store Manager - Medical Retail

NO. OF POSITIONS: 1

JOB DESCRIPTION AND DUTIES:

• Plan, direct, and evaluate daily operations in a retail medical setting to ensure compliance and efficient practices.
• Manage and develop store staff by recruiting, training, and assigning roles to optimize customer care and workflow.
• Conduct market research to understand patient needs and trends in eye care, adjusting services and pricing accordingly.
• Select and procure medical products for resale, negotiating with vendors to secure quality products at competitive prices.
• Develop and manage the store budget, authorize expenditures, and monitor revenue to achieve financial targets.
• Evaluate and improve patient service, resolving any customer service issues and implementing quality improvement measures.
• Ensure compliance with healthcare regulations and implement quality control standards for a safe, compliant environment.
• Develop and execute marketing strategies to promote services and engage with the local community on eye health.
• Address staffing needs by hiring qualified staff and fostering a positive environment to encourage growth and retention.

EDUCATION, EXPERIENCE AND LANGUAGE REQUIREMENTS:

• Completion of secondary school is required
• 1-2 years of related experience is an asset
• Ability to communicate in English

WORKING CONDITIONS AND PHYSICAL CAPABILITIES:

• Build positive relationships with team, healthcare providers, and management
• Quickly troubleshoot and resolve operational issues
• Communicate effectively with patients, suppliers, and team members
• Show flexibility and good judgment in daily tasks
• Maintain strong organizational skills and reliability
• Collaborate effectively to meet patient and store goals

TERMS OF EMPLOYMENT: Permanent Full-time, Long-term.

WAGES:  $35.00/Hour

HOURS OF WORK: 40 hours per week

OVERTIME: One and one-half times the regular wage rate as per provincial regulations.

BENEFITS PACKAGE:

• Insurance from Workplace Safety and Insurance Board covered by employer.
• Vacation pay as per provincial regulations will be paid each payday on a semi-monthly basis.

Preference given to applicants who are Canadian citizens, Canadian Permanent Residents, Asylum Seekers with Valid Open Work Permits, New Immigrants, Indigenous Persons / Aboriginals, Visible Minorities and Vulnerable Youth.

If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter by email to us at hicarevisionvancouver@gmail.com or by mail at Hi Care Vision Centre- 2635 E Hastings St, Vancouver, BC V5K 1Z6.. Only qualified candidates will be contacted. We thank all applicants for their interest in the position; however, only those selected for interviews will be contacted.