Job Description

Company Name:                            Asdin Hospitality Ltd. dba Best Western Plus

Location:                                         830 ST David ST N, Fergus, Ontario, N1M 2L2

E-Mail Address:                              workatasdin@gmail.com

Number of Positions:                   1

Position Name:                             Hotel Managing Supervisor

Duration:                                       Permanent, Full-Time

Hours:                                             35-40 hrs/week

Salary:                                             $21.50 /hr

Overtime:                                       $32.25/hr (As per province standards – for over 8 hrs/day; 44 hrs/week)

Observed Holidays:                      As outlined on labour.gov.bc.ca – 10 holidays/yr

Benefits:                                          N/A

Language of work:                         English

Education:                                     Secondary (high) school graduation certificate

Experience:                                     7 months to less than 1 year

Job Duties:

• Support team members in handling guest requests and enquires to ensure a positive outcome
• Keeping management updated for any relevant feedback from Guests and/or other departments
• Conduct training programs for new front desk staff members and review training materials for improvements where necessary
• Ensure a consistent, high level of customer service
• Briefing team on any events or VIP guests in the hotel that day
• Delegate tasks to guest service agents to ensure the AM/PM checklists are complete and agents are engaged during slow periods
• Assist other departments, as necessary, and maintain good working relationships with hotel team members
• Supervise front desk operations including check in/out procedures
• Follow company standard operating procedures and policies
• Responsible for shift handovers and brief team members as required
• Act in accordance with hotel compliance policies when operating the front of house equipment and the property management systems
• Ensure team members have current knowledge of all room categories, room rates, packages, promotions local area and other general product knowledge necessary to perform their duties.
• Monitor the appearance, standards and performance of the front office team with an emphasis on training and teamwork.

**** Please send resume to the email address – ****

We look forward hearing from you and advise that only those shortlisted will be contacted.

Asdin Hospitality Ltd. dba Best Western Plus is an Equal Employment Opportunity Employer and values diversity.