Job Description

IMPORTANT! If you have been redirected here from the Job Bank advertisement, please note that while the job duties match, the job title on this advertisement better reflects the position. It is a Head Concierge/Facilities Supervisor Position in various buildings/stratas in the Greater Vancouver Area and, as such, you will be dealing with residents (not hotel guests) and supervising concierge services clerks. Thank you for your interest.

Employer: Emperor Concierge Inc.

Primary Adress: 706-4350 Beresford St., Burnaby, British Columbia, V5H 4K9

Secondary Adress: 1698 Milford Ave., Coquitlam, British Columbia, V3J 2V8

Position: Head Concierge/Facility Supervisor (NOC 62022)

Positions available: 1

Work Locations: Various locations in the Greater Vancouver Area

Website: www.emperorconcierge.com

Terms of Employment: Permanent, Full-time, minimum 40 hours per week with potential of overtime

Benefits: Extended Health Benefits offered include a variety of group packages, such as: extended medical benefits (drug prescription, physiotherapy, etc.), vision, and dental benefits. For participating employees, Emperor Concierge pays 50% and the employee 50% of the cost of their monthly Extended Health Benefits Package.

Salary: $21.00-$24.00 per hour

Anticipated Start Date: As soon as possible

Experience: Not required, but considered an asset

Education: Not required

Work Setting: Commercial and Residential buildings in the Greater Vancouver Area

Language: English

Job Duties:

• Perform variety of concierge services prescribed by Standard Operating Procedures (SOP)
• Supervise, coordinate, assign and review the work of concierge services clerks
• Hire and train staff in concierge job duties, safety procedures and company policies.
• Requisition supplies and materials.
• Supervise and direct all staff during after hours emergency situations, including fire calls, equipment failures, police, ambulance presence, etc.
• Maintain familiarity with the Strata Bylaws and Rules and advise residents when they may be acting contrary to these Bylaws and Rules
• Advise the Property Manager when a notice of Bylaw or Rule violation may be appropriate and log the same through the web portal (if applicable), generally resolve work-related problems and prepare and submit reports
• Maintain updated records of all residents including all suite occupants, fob numbers, suite phone numbers, parking stall numbers, locker numbers, etc.
• Issue remote control devices (fobs and remotes) to residents and grant building access to residents without their fobs if the Concierge is familiar with the resident or if the Concierge verifies the resident’s personal information
• Ensure smooth operation of computer systems and arrange for maintenance and repair work.
• Keep basic knowledge of the building common equipment and their proper function and handling for all buildings under your care
• Be familiar with all emergency procedures and services along with the proper operation of mechanical equipment, such as fire panel, elevators, natural gas, water and sprinkler shut offs’.
• Maintain up to date Concierge duties and procedures to ensure a high level of service and security is provided to the residents and visitors of the Strata Corporation

Work conditions and physical capabilities:

• Attention to detail
• Leadership skills

Personal suitability:

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player

Emperor Concierge Inc. believes in equality and diversity within its community. All qualified candidates are encouraged to apply; however Canadian citizens and permanent residents will be given priority.

Please submit resumes/CVs by email to: info@emperorconcierge.com