Job Description

Welcome to Executive Hotels!

We redefine luxury hospitality with our commitment to excellence and personalized service. We have built a reputation for sophistication, comfort, and hospitality. Our boutique hotels are strategically located in prime destinations worldwide, offering exceptional accommodations, world-class amenities, and impeccable service. We strive to create exceptional guest experiences and foster a culture of excellence at Executive Hotels. Providing our employees with opportunities to thrive in their roles is key to our success. We are currently seeking a Night Supervisor to join our dynamic team. In this pivotal role, you will oversee our night staff, ensuring seamless operations and unparalleled guest satisfaction. Your leadership will play a crucial role in upholding our renowned service standards and fostering a culture of excellence at Executive Hotels.

Employer Information

Company’s Legal Name: All Stars Motor Inn Ltd

Company’s Business Name: Executive Hotel Vancouver Airport

Website: www.executivehotels.net

Business Address: 7311 Westminster Highway Richmond BC V6X 1A3

Position Description                                                                                                                                                                 

Position: Night Supervisor

Type of employment: Full-Time, Permanent

No of positions: 1

Anticipated Start date: as soon as possible

Work Location: 7311 Westminster Highway Richmond BC V6X 1A3

Salary and Benefits

Salary: $24.14 per hour

Stable & full-time employment

A supportive and collaborative work environment with a focus on work-life balance

Extended health insurance coverage

Employee discounts on hotel stays, dining, and other amenities

Recognition and rewards for outstanding performance

Access to exclusive employee events and activities

Position Accountabilities

• Oversee the security and safety of guests during the overnight shift, conducting nightly rounds of the property.
• Supervise and operate the front office, including delegated tasks such as check-in/check-out procedures, guest inquiries, and reservation management.
• Lead, motivate, and train associates to ensure an engaged, high-performing team.
• Review front desk associates' work to ensure accuracy and efficiency in guest service delivery, providing timely feedback and performance reviews.
• Create and manage work schedules for front desk staff, considering peak occupancy times and staff availability.
• Address guest complaints and concerns promptly and effectively, exceeding guest expectations using brand standards.
• Participate in the hiring process for front desk personnel, conducting interviews and making hiring recommendations.
• Train new front desk staff in job duties, safety protocols, and company policies.
• Monitor inventory levels of office supplies and guest amenities, placing orders as needed to ensure adequate stock.
• Coordinate with purchasing departments or suppliers to procure the necessary supplies and materials.
• Oversee the functionality of computer systems and equipment used at the front desk, arranging maintenance and repairs as needed.
• Support and maintain effective working relationships cross-functionally with all departments.
• Assist and inform the AFOM and other Guest Services Managers on matters pertaining to front office operations and hotel development.
• Assure active compliance with workplace health and safety practices while controlling expenses at the front desk.

Position Requirements

• High school diploma or equivalent.
• Previous experience in hospitality or related field.
• Strong communication, leadership, and customer service skills are essential.
• Willingness to work varied schedules, including weekends and holidays.
• Ability to lead and motivate a team effectively.
• Ensure accuracy in tasks like reservation management and billing.

How to apply?

Interested candidates are welcome to apply by emailing their resume at allstarmotorsinn@gmail.com. Interested candidates are welcome to apply including aboriginals, newcomers, and youth.

Join us at Executive Hotels and embark on a rewarding career journey where your talent and dedication are valued, and where you can make a difference every day.