Job Description

Welcome to Executive Hotels!

We redefine luxury hospitality with our commitment to excellence and personalized service. We have built a reputation for sophistication, comfort, and hospitality. Our boutique hotels are strategically located in prime destinations worldwide, offering exceptional accommodations, world-class amenities, and impeccable service. We strive to create exceptional guest experiences and foster a culture of excellence at Executive Hotels. Providing our employees with opportunities to thrive in their roles is key to our success. With our continued growth and expansion, we are seeking an experienced Front Desk Supervisor. As a Front Desk Supervisor, you'll lead a team dedicated to hospitality excellence, ensuring smooth front desk operations and guest satisfaction. Your leadership and attention to detail are crucial for maintaining our exceptional service.  

Employer Information

Company’s Legal Name: All Stars Motor Inn Ltd

Company’s Business Name: Executive Hotel Vancouver Airport

Website: www.executivehotels.net

Business Address: 7311 Westminster Highway Richmond BC V6X 1A3

Position Description                                                                                                                                                                

Position: Front Desk Supervisor

Type of employment: Full-Time, Permanent

No of positions: 1

Anticipated Start date: as soon as possible

Work Location: 7311 Westminster Highway Richmond BC V6X 1A3

Salary and Benefits 

Salary: $24.00 per hour

Stable & full-time employment

A supportive and collaborative work environment with a focus on work-life balance

Extended health insurance coverage

Employee discounts on hotel stays, dining, and other amenities

Recognition and rewards for outstanding performance

Access to exclusive employee events and activities

Position Accountabilities

• Delegate tasks to front desk staff, including check-in/check-out procedures, guest inquiries, and reservation management.
• Review the work of front desk associates to ensure accuracy and efficiency in guest service delivery.
• Create work schedules for front desk staff, considering peak occupancy times and staff availability.
• Implement standard operating procedures for front desk operations, ensuring consistency in service delivery.
• Address guest complaints and concerns promptly and effectively.
• Participate in the hiring process for front desk personnel, conducting interviews and making hiring recommendations.
• Train new front desk staff in job duties, safety protocols, and company policies.
• Monitor inventory levels of office supplies and guest amenities, placing orders as needed to ensure adequate stock.
• Coordinate with purchasing departments or suppliers to procure necessary supplies and materials.
• Oversee the functionality of computer systems and equipment used at the front desk, such as reservation software and point-of-sale systems.
• Arrange for maintenance and repair of equipment as needed to minimize downtime and ensure uninterrupted operations.
• Step in to assist front desk staff during busy periods or in the event of staff shortages.
• Lead by example, demonstrating proficiency in front desk tasks and providing support as required.

Position Requirements

• High school diploma or equivalent.
• Previous experience in hospitality or related field.
• Strong communication, leadership, and customer service skills are essential.
• Willingness to work varied schedules, including weekends and holidays.
• Ability to lead and motivate a team effectively.
• Ensure accuracy in tasks like reservation management and billing.

How to apply?

Interested candidates are welcome to apply by emailing their resume at allstarmotorsinn@gmail.com. Interested candidates are welcome to apply including aboriginals, newcomers, and youth.

Join us at Executive Hotels and embark on a rewarding career journey where your talent and dedication are valued, and where you have the opportunity to make a difference every day.