Job Description
About Us:
The 11439561 Canada Ltd O/A The UPS Store in Brampton, ON is a one-stop-shop for shipping, printing, and business services. We are committed to delivering top-quality customer service and offering a variety of printing and graphic design solutions to meet our clients' needs.
We are currently looking for a Retail Store Supervisor to join our dynamic team. If you have strong leadership skills, a passion for customer service, and are looking for a challenging and rewarding role, we want to hear from you!
About Position:
Location: Brampton, ON L6V 4K2
Workplace Information: On-site
Salary: $33.65 to $34.00 hourly (To be negotiated)
Hours: 30 to 44 hours per week
Terms of Employment: Permanent, Full-time
Schedule: Day, Evening, Flexible Hours, Morning, Night, Weekend
Start Date: As soon as possible
Vacancies: 1 Vacancy
Job Responsibilities:
- Supervise and coordinate the activities of retail staff, including customer service representatives and sales associates.
- Oversee daily operations of shipping, packaging, and mailbox services to ensure smooth workflow and a high level of customer service.
- Train, mentor, and evaluate employees in UPS Store services such as shipping logistics, print production, and mailbox management to maintain store performance.
- Handle customer inquiries related to shipping options, tracking packages, and resolving delivery issues; ensure customer satisfaction with a wide range of services, including custom print solutions and document finishing.
- Manage inventory, including ordering supplies for packaging materials, shipping supplies, and maintaining stock levels for the store’s printing and copying services.
- Monitor sales of shipping services, print services, and retail products, implementing strategies to meet sales targets and improve store performance.
- Ensure the store is properly maintained, including cleanliness, organization of shipping supplies, mailboxes, and product displays.
- Assist with daily financial transactions, including cash handling, reconciling sales, and preparing reports for shipping services, print jobs, and retail sales.
- Support the management team with scheduling, payroll, and other administrative duties to ensure efficient staffing and store operations.
- Ensure compliance with UPS Store policies, health and safety regulations, and maintain the highest standards of customer service.
Qualifications:
- Education:
- Software Knowledge:
- Google Drive and OneDrive
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience:
- Proven 1 year experience in a retail store supervisor role or more than 3 years experience as a retail salesperson
- Skills:
- Strong creativity and attention to detail.
- Ability to work independently and manage multiple design projects simultaneously.
- Excellent communication and customer service skills.
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
retail2014888@gmail.com
How-to-apply instructions
Here is what you must include in your application:
- Cover letter
- References attesting experience
- Copy of portfolio or relevant work examples
- Highest level of education and name of institution where it was completed
This job posting includes screening questions. Please answer the following questions when applying:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Why Join Us?
- Competitive hourly wage.
- Hands-on experience in a busy, fast-paced work environment.
- Opportunity for personal growth and career advancement in a supportive team environment.
