Front desk agent

  • Job posted by : The Hotel At Falcon Lake

Job Description

Location: 1 Falcon Boulevard, Falcon Beach, MB R0E 0N0

Salary: $15.30/Hour

Terms of employment: Permanent, Full Time 35 -40 hours/week

Start date: As soon as possible

Employment conditions:  Day, Early Morning, Evening, Morning, Night, Overtime, Shift, Weekend

 

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

Experience an asset

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Hotel, motel, resort

Responsibilities

Tasks

  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Experience and specialization

Computer and technology knowledge

  • Word processing software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet

Additional information

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

 

 

 

How to apply

By email

jannice@clearwatermanagement.ca

 


         


Job # : 302796
 August 02, 2024 - August 02, 2025
Job category : Others
Vacancy : 2
Salary : $15.30/hourly
Website :
Location : Others MB, Manitoba, CANADA