Hotel Front Desk Supervisor
Location: Wabasca-Desmarais, Alberta
$24.00 hourly / 30 to 40 hours per week
Full-time / Permanent employment
Day, Early Morning, Evening, Morning, Night, Shift, Weekend
1 vacancy / Start as soon as possible
Job Description:
Riverside Inn is located at Wabasca in the Northern Alberta Region, we are looking for a dedicated and professional Hotel Front Desk Supervisor to join our team. The role involves overseeing the daily operations of the front desk, collaborating with other departments to ensure optimal guest satisfaction, profitability, and operational efficiency. The ideal candidate will maintain our high standards of service and ensure every guest enjoys an exceptional experience.
Key Duties and Responsibilities:
1. Mange and oversee daily front desk operations?
2. Coordinate with other departments to ensure seamless guest satisfaction;
3. Develop work schedules and procedures to optimize efficiency;
4. Prepare and submit reports on front desk performance;
5. Resolve work problems, provide technical advice and recommend measures to improve productivity and service quality;
6. Assist guests with special needs and monitor feedback, implement improvements as needed;
7. Co-ordinate, assign tasks and conduct regular performance evaluations for front desk staff;
8. Hire and train front desk staff in job duties, safety procedures and company policies;
9. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery;
10. Requisition materials and supplies.
As a successful candidate you will have the following:
1. College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years required; hotel management, hospitality management, or a related field preferred.
2. 2 years to less than 3 years working experience in a front desk or customer service role required; with supervisory experience preferred.
3. Excellent communication and interpersonal skills.
4. Strong organizational and multitasking abilities.
5. Proficiency in hotel management software and Microsoft Office.
6. Ability to work flexible hours, including nights, weekends and holidays.
How to apply:
*Please do not call or apply in person.
Please email resume to: riversideinn.hr@outlook.com.
OR mail resume to: 1010 Hwy 813 Mistassiniy Road, Wabasca-Desmarais, AB T0G 2K0
* Please include your Cover Letter, and answer the following questions when applying:
Are you currently legally authorized to work in Canada (i.e. either a permanent resident or citizen of Canada)?
Do you have previous experience in this field of employment?
