Location : Brooks, AB
| Job Description: We are seeking a proactive Technical Support Specialist to join our IT team. As a Technical Support Specialist, you will provide technical assistance and support to our clients, troubleshoot and resolve software and hardware issues, and ensure efficient IT operations. This role requires strong problem-solving skills and the ability to work in a fast-paced environment. |
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Responsibilities: |
| Respond to technical support tickets and requests in a timely manner. |
| Diagnose and resolve software, hardware, and network issues. |
| Install, configure, and maintain IT equipment and software applications. |
| Collaborate with team members and vendors to resolve complex technical issues. |
| Document solutions and maintain accurate records of IT inventory. |
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Requirements: |
| Proven experience as a Technical Support Specialist or similar role. |
| Strong knowledge of Microsoft Windows and Office Suite. |
| Experience with network troubleshooting and basic server administration. |
| Excellent communication and customer service skills. |
| Associate degree in Information Technology or related field preferred. |
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Benefits: Competitive salary and professional development opportunities. |
