Job Description

Position:  Technical Advisor – User Support Technician (NOC 22221)

Wage:  $36.05 per hour plus Group Benefits Package (medical/dental/LTD/Accidental Life)

Location of Work:  Hangcha Forklift Canada, 3500 Laird Rd, Unit 1, Mississauga, ON L5L 5Y4

Job Description

• Provide advanced technical solutions to support the dealer network regarding warranty, service and product repairs
• Ensure timely and effective information dissemination, including technical publications, updates, and service call responsiveness.
• Facilitate seamless communication and coordination with Factory Product Engineering, Parts, Warranty, and Technical Publications departments to ensure integrated support and information flow.
• Reproduce, diagnose and resolve technical problems encountered by users
• Investigate and analyze quality concerns, initiating the problem-solving process and coordinating with cross-functional teams for permanent corrective actions.
• Collect required materials, reports or support files, ensuring comprehensive documentation for analysis and record-keeping.
• Develop, produce, and update training curriculum and product information materials
• Provide advice to users and direct and facilitate training programs, certification and process validation for dealers, technicians, and employees as directed.
• Strategize, plan, execute, and oversee quality support activities at customer locations, including containment actions, data collection, and analysis.
• Stay updated on product developments, modifications, and updates to ensure accurate and timely information dissemination to dealers.
• Available for after-hour calls from dealer network to assist with service-related concerns.
• Perform other duties assigned related to this position as required.

Job Requirements

• Mechanical or trade school certificate
• 3+ years of experience in related industry

Job Skills

• Excellent customer service skills
• Excellent mechanical aptitude, technical knowledge and problem-solving skills
• Good verbal and written communication skills

How to Apply: Send resume by e-mail to:  admin@hcforkliftcanada.com

Company – Head Office: 

Hangcha Forklift Canada

3801 Rue F.-X.-Tessier, Unit 100

Vaudreuil-Dorion, QC J7V 5V5