Job Description

Location: Brampton, ON L6T 5H9

Salary: $34.25 per hour for 35 hours per week

Number of vacancies: 1

Overtime: 1.5 times of gross pay after completion of 44 hours

Vacation Pay: 4% on every pay period

Job Type: Permanent employment 

Job Responsibilities:

• Work directly with sales and management to create a customized customer service plan
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring daily activities of customer service operation.
• Investigating and solving customer service complaints.
• Assisting with development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Gather information, make recommendations, and propose solutions to customer complaints
• Planning and implementing effective customer service strategies 
• Preparing monthly and annual team targets
• Keeping up-to-date with the company’s new products and other offerings  
• Hiring new customer service employees
• Training customer service staff

Eligibility Requirements:

• College/CEGEP in Business Administration, Business Management, or a related field
• 2-3 years of experience in the Customer Service department as a Customer Service Representative, Customer Service Executive, or a similar role 
• Excellent written and oral communication skills 
• Knowledge of customer service practices and guidelines 
• Good computer skills 
• Strong leadership, communication, and conflict resolution skills
• Outstanding training skills
• Strong understanding of sales, customer service, and client relations best practices 

Send your resume to : sureloancorp@outlook.com