Job Description

JSBE Enterprise Ltd., operating as Ace Motel, is seeking 2 dedicated Front Desk Clerks to join our team. Ace Motel, located in the picturesque town of Princeton, BC, provides guests with easy access from both major highways and offers a welcoming and comfortable stay. We pride ourselves on delivering excellent customer service and maintaining high standards of accommodation for all our visitors. Join our team at Ace Motel and contribute to providing exceptional service and a welcoming environment for our guests.

Working location:
130 Bridge Street, Princeton, British Columbia, V0X 1W0

Position:
Front Desk Clerk (Full-time, Minimum 30 hours per week)

Wage per hour:
$29.00 - $30.00 per hour

Overtime wage per hour:
$43.50 - $45.00 (if exceeds 40 hours per week)

Benefits:

• 4% Vacation Pay
• Health and Dental benefits after 6 months of employment

Job duties:

• Welcome guests upon arrival, assign rooms, and provide room keys.
• Manage reservations, including new bookings, cancellations, and modifications via phone, online platforms, and walk-ins.
• Offer detailed information about motel amenities and services, as well as local attractions.
• Handle guest check-outs, process payments, and ensure accurate billing.
• Keep track of room availability, manage reservations, and update room assignments.
• Adhere to and implement safety and emergency procedures to ensure the safety of guests and staff.
• Support guests with special needs and ensure accessibility requirements are met.
• Deliver excellent customer service by addressing inquiries and resolving any issues promptly.
• Coordinate with housekeeping to ensure rooms are prepared and maintained to high standards.
• Perform general administrative tasks such as answering calls, managing emails, and maintaining guest records.
• Oversee inventory and manage supplies to ensure availability and proper stock levels. 

Qualification:

• Completion of secondary school is required;
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management is an asset
• Able to communicate in English. 

How to Apply:

Please e-mail us your resume and cover letter to acemotelhr@gmail.com with the subject line of: Front Desk Clerk. Please note that multiple submissions by one individual for this position will not be considered. Submissions will be reviewed and those who we believe might be a perfect addition to our team will be contacted.

Inquiries: e-mail only please.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

We only hire individuals authorized for employment in Canada. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.