Job Description
Employer details: Best Maple Inn Ltd.
Hotel Front Desk
- Salary: 17:00 hourly / 35 to 40 hours per Week
- Terms of employment: Permanent employment, Full time
- Start date: As soon as possible.
- Vacancies: 1
Languages: English
Education: Secondary (high) school graduation certificate
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Check guests in and out of the hotel efficiently, handling reservations and payment transactions.
- Provide guests with information about hotel amenities, services, and local attractions.
- Answer phone calls and respond to emails, addressing guest inquiries and requests promptly.
- Handle guest complaints or concerns professionally and escalate issues as needed.
- Maintain a clean and organized front desk area, including keeping supplies stocked.
- Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guest arrival.
- Process wake-up calls, messages, and other guest service requests accurately.
- Assist with administrative tasks such as filing paperwork, inputting data into computer systems, and generating reports.
- Follow hotel policies and procedures, including security protocols and privacy guidelines.
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
Personal suitability
- Punctuality
- Client focus
- Dependability
- Flexibility
- Organized
- Reliability
- Team player
How to apply By email: bestmapleinn.hiring@gmail.com
