Job Description

Holiday Season Travel

1175 Dundas Street West, Toronto, ON, M6J 1X3

We are currently searching for an experienced Travel Clerk Supervisor.

Job Duties:

Our candidate will have the following:

• Maintain and grow relationships with existing clients
• Identify and solicit potential direct clients and groups
• Understand the client’s need and build a proposal for each particularity
• Evaluate the price of services and make the best revenue
• Co-ordinate, assign and review work
• Establish work schedules and procedures and co-ordinate activities workers
• Resolve work-related problems and prepare and submit progress and other reports
• Establish work schedules and procedures and co-ordinate activities
• Hire and train staff in job duties, safety procedures and company policies
• Requisition supplies and materials
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Requisition materials and supplies
• Supervise groups and retail team members on a daily basis as required
• Communicate statistical data to team members and encourage / motivate them to achieve objectives
• Define strategies to help employees increase sales and improve their quality of customer service as well as their ability to work in groups
• Identify and implement a training plan, working with Training Manager, to address performance issues and quality sales service
• Identify problems and resolve them as soon as possible
• Keep abreast of the latest products, services, promotions, procedures, and technologies
• Respond to internal request forms
• Process group bookings with accuracy and detail and re-book clients if required
• Create and maintain accurate invoices for every group booking in Client LINQ
• Conduct staff performance and call quality appraisal
• Perform administrative duties as required
• Achieve the results and objectives of the call center
• Collect feedback, solve problems between employees and then identify and implement improvement measures

• Respond to escalated calls

• Create a positive working environment to ensure a good level of motivation, ensure good customer service and avoid frequent rotation of staff

Skills requirements:

• 1-2  years of work experience
• A diploma in Tourism or a related field
• Previous experience with supervision
• Previous experience related to international travel and/or international sales.
• Previous experience with the Tourism

• Knowledge of South and Central American Tourism Market.
• Microsoft Office/Excel is required.

• Knowledge of GDS – Amadeus System
• TICO Certify

• Experience in and knowledge of Microsoft Office is required
• Strong organizational skills and an attention to detail are required
• Focus on result

Work Setting:

Travel Agency

Supervision:

1-2 people

Hour of work:

From Monday to Friday

The shift is from 9:00 am to 6:00  pm

Terms of employment:

Permanent Position from 40 hours per week

Language of work:

English

Salary:

From $ 28.39 to $ 32.00 per hour

Location of work:

1175 Dundas Street West, Toronto, ON, M6J 1X3

Contact Information: holidayseasontravel@outlook.com

As an equal opportunity employerHoliday Season Travel is proud to welcome all qualified individuals including but not limited to Youth, Aboriginals, and Newcomers to Canada etc….

COVID-19 considerations:
We will be fully respecting social distancing requirements and bubbles and will be fully transparent on our risks as well. We want to make sure you are as comfortable as possible taking care of yourself as well.

Anyone who can legally work in Canada can apply for this job. If you are not authorized to work in Canada, please do not apply for this job application.