Job Description
User support technician
MEVIS CONSULTING INC
Job details
- Location Abbotsford, BC V2S 1G7
- Salary 31.50 hourly / 32 to 40 hours per Week
- Terms of employment Permanent employment Full time
- Day, Evening, Flexible Hours, Morning, Weekend
- Start date Starts as soon as possible
- Benefits: Other benefits
- vacancies1 vacancy
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Work setting
- Relocation costs not covered by employer
- Consulting firm
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Jira
- Device drivers
- Networking software
- Networking hardware
- Internet
- Servers
- Desktop applications
- File management software
- Programming software
- Web service design
- Programming languages
- Software development
- Wireless networks
Additional information
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Other benefits
- Learning/training paid by employer
- Other benefits
- Parking available
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Mature workers, Veterans, Visible minorities, Youth
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
mevisconsulting@gmail.com
