Tasks

• Train other workers
• Record and prepare minutes of meetings, seminars and conferences
• Determine and establish office procedures and routines
• Schedule and confirm appointments
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Order office supplies and maintain inventory
• Plan, organize, direct, control and evaluate daily operations
• Arrange travel, related itineraries and make reservations
• Greet people and direct them to contacts or service areas
• Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents
• Perform data entry
• Maintain and manage digital database
• Perform basic bookkeeping tasks
• Consult with clients after sale to provide ongoing support

Supervision

• 5-10 people

Computer and technology knowledge

• MS Excel
• MS PowerPoint
• MS Windows
• MS Word
• MS Office
• Electronic mail

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Tight deadlines
• Attention to detail
• Repetitive tasks
• Large caseload
• Large workload

Personal suitability

• Ability to multitask
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Accurate
• Client focus
• Reliability
• Time management