Work setting

• General office

Responsibilities

Tasks

• Analyze and provide advice on the managerial methods and organization of an establishment
• Conduct research to determine efficiency and effectiveness of managerial policies and programs
• Propose improvements to methods, systems and procedures
• Conduct quality audits and develop quality management and quality assurance standards
• Plan the re-organization of operations
• Supervise staff
• Provide customer service
• Train staff
• Oversee development of communication strategies
• Plan and control budget and expenditures
• Direct and advise staff in the development and implementation of service quality assessment strategies

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Word
• MS Excel
• MS Access
• MS PowerPoint
• MS Outlook
• MS Project
• MS Office

Area of specialization

• Business management
• Process improvement
• Risk management
• Business methods analysis
• Organizational analysis
• Management analysis
• Operations management
• Revenue - cost analysis
• Project management

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large workload
• Overtime required

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Team player
• Time management
• Integrity

Employment groups: This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Mature workers, Veterans, Visible minorities, Youth