Job Description

CUSTOMER SERVICE SUPERVISOR

COMPANY SUMMARY:

Save More Plumbing & Lighting was established in 1989 by two brothers-in-law. They immigrated to Canada with the goal of providing a better life for their families. To this day, we are a family owned and operated organization. We pride ourselves in our unmatched customer service and product variety. At Save More Plumbing & Lighting, we have everything you need for any budget or design preference.

COMPANY OPERATING NAME: Save More Plumbing & Lighting

BUSINESS ADDRESS: 12387 84^th Ave., Surrey, BC V3W 3G8 Canada

JOB SUMMARY:

We are seeking a passionate and responsible Customer Service Supervisor to join our team and play a key role in managing all aspects related to customer service operations and maintenance. As a Customer Service Supervisor, you will be an integral part of our team, ensuring a high level of service and satisfaction for our valued customers. If you are enthusiastic about the hospitality industry and have a strong background in providing exceptional customer service, we invite you to bring your expertise to our team.

JOB TITLE: Customer Service Supervisor

NO. OF POSITIONS: 1

JOB DESCRIPTION AND DUTIES: 

• Supervising and coordinating the work of customer service representatives, and agents engaged in various tasks such as record keeping, providing information, and delivering exceptional customer service.
• Assigning and reviewing tasks to ensure efficient and accurate completion of responsibilities.
• Creating work schedules and implementing procedures to optimize customer service operations.
• Collaborating with other units and departments to streamline activities and improve overall service delivery.
• Preparing and submitting progress reports and relevant documentation to track performance and ensure transparency.
• Identifying training needs and conducting training sessions to equip staff with job duties and company policies.
• Ensuring the smooth functioning of computer systems and equipment, arranging maintenance and repairs as needed.
• If necessary, performing customer service duties alongside the team to support and lead by example.
• Other related duties as needed.

TERMS OF EMPLOYMENT: Permanent, Full-time, Long Term.

HOURS OF WORK: 40 hours per week

WAGES:  $34.67 per hour

OVERTIME: One and one-half times the regular wage rate as per provincial regulations.

BENEFITS PACKAGE: 

• Insurance from Workplace Safety and Insurance Board covered by employer.
• Vacation pay as per provincial regulations will be paid each payday on a semi-monthly basis.

LOCATION OF WORK: 12387 84^th Ave., Surrey, BC V3W 3G8 Canada

ANTICIPATED START DATE OF EMPLOYMENT: As soon as possible.

EDUCATION, EXPERIENCE AND LANGUAGE REQUIREMENTS:

• Completion of Secondary school is required.
• Completion of College diploma is an asset.
• Ability to communicate in English.
• One year customer service related experience is required.

WORKING CONDITIONS AND PHYSICAL CAPABILITIES:

• Repetitive tasks.
• Attention to detail.
• Work under pressure.
• Standing for extended periods.
• Sometimes work in a noisy and distracting environment.
• Use their hands to handle, control, or feel objects, tools, or controls.

ADDITIONAL SKILLS AND OTHER REQUIREMENTS:

• Effective interpersonal skills.
• Client focus and dependability.
• Must be a team player, flexible, reliable and organized.
• Must be available for all hours of operation including overtime and weekend work as required.

Preference given to applicants who are Canadian citizens, Canadian Permanent Residents, New Immigrants, Indigenous Persons / Aboriginals, Visible Minorities and Vulnerable Youth.

If interested in this position, please apply by email savemoreplumbingbc@gmail.comor by mail to 83085 Kingsway, Burnaby, BC V5H 0A9 Canada, with resume and cover letter. Only qualified candidates will be contacted.